Please notify us of any delivery problems as soon as possible to expedite the refund process. If this is not done, you will be responsible for return freight charges back to us or the manufacturer. If item(s) arrive damaged or defective, you must note this on the shipping receipt and refuse delivery to avoid paying return freight charges. Large Item Return Policy (defective, damaged, etc.)ĭue to the expense of shipping heavy items, large items are subject to additional terms.īe sure to carefully inspect all Heavy Item (freight) deliveries for damage before signing the bill of lading as freight handling charges cannot be refunded. Restocking fees of up to 25% will be deducted from any refund/credit on items that are not damaged or defective. Freight fees on large item range between $50.00 and $500.00. Non-Defective Large Items (Changed mind, misordered)įor returns of non-defective large item(s), you are responsible for paying return freight. Upon request, GenPartSupply can provide a flat-rate UPS return shipping label for non-defective merchandise for $10 (deducted from refund). You are responsible for all return shipping costs on non-defective items, as well as a restocking fee of up to 25%. Non-Defective Items (Changed mind, misordered) Please be sure to contact us prior to returning something in order to make the process as seamless as possible. Before the request is submitted, you will be prompted to provide additional info about the reason for your return request. Find the order that contains the product(s) you wish to return and click the link to “return items”. To initiate the return process, please click here to access the “my account” page (you will need to log in to your account if you haven’t already). Please contact us prior to returning the item to obtain a Return Authorization. We offer a 30 day return period where any item can be returned to us for any reason*. Priced competitively, it offers form and function unrivaled by other generator monitoring ’s return policy is designed to be as fair and hassle-free as possible. Requiring only the professional installation of a small converter and an intuitive software set-up process, the KOHLER OnCue Home Generator Management System is an excellent addition that supplements the already strong functionality of KOHLER residential standby generators. OnCue is offered as an optional accessory kit for five KOHLER residential home generator models ranging from 12 kW to 30 kW, and is designed to help ensure the generators will perform flawlessly when utility power fails and the home generator needs to take over. The system not only sends alerts as needed, it also provides diagnostic information that may save an extra service trip to the generator site by preparing Premier Generator with the nature of the issue in advance. The software and constant communication of the generator status can ensure that the generator starts and runs as planned during any power outage or natural disaster, providing assurance that power is being supplied to your essential home appliances like freezers, air conditioners and sump pumps. This immediate communication helps to ensure expedited repair and uninterrupted performance should problems arise. In the event of a system fault the OnCue system also has the unique ability to instantaneously relay status messages to you and/or to Premier Generator via SMS text or email to any computer, PDA or mobile phone. Get real-time status updates on your KOHLER® generator. Paired with a standby KOHLER generator, the OnCue Plus Generator Management System and App give you peace of mind in the palm of your hand. Whether you’re at home, traveling or on the go, you’ll never have to worry about the power in your home or business. Even if you’re at work or away you will be able to have the piece of mind of knowing that your KOHLER standby electric generator is working properly from anywhere you have internet access. With OnCue you can get email notifications on any operation or event your generator performs as well as an app that can be installed on pretty much any device. What is Kohler Generator ‘OnCue Plus’ Remote Monitoring System? The team at Premier Generator in Carver, Massachusetts will install your residential or commercial KOHLER standby electric generator with OnCue Plus anywhere in southeastern Massachusetts. Kohler OnCue Plus is a remote monitoring system that allows you to take a look at your generator from anywhere from your phone, computer or tablet.
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